SAN DIEGO · PORTUGAL
Effective Date: 13th July, 2026
At Mayson Mills, we want every order to arrive safely, securely, and with clear communication from checkout to delivery. This Shipping & Delivery Policy explains how orders are processed, how shipping charges are handled, and what customers can expect after placing an order through our website.
Once an order is placed, customers should receive an order confirmation email at the email address provided during checkout. Order processing begins after payment has been successfully authorized and the order details have been received. Processing time may vary depending on product availability, order volume, product drop schedules, holidays, or other business circumstances. If an item is part of a limited release, preorder, or upcoming product drop, processing and shipping timelines may be different from standard in-stock items. Any special timing should be clearly stated on the product page or checkout page when available.
Mayson Mills intends to offer online purchasing through its website. Shipping availability may vary depending on the destination country, carrier availability, customs restrictions, and checkout settings. If a customer enters a delivery address that cannot be served, the order may be cancelled and refunded, or the customer may be contacted for an alternative delivery address.
Mayson Mills offers free shipping on qualifying orders over US$300, unless otherwise stated at checkout or during a promotional campaign. The free shipping threshold is calculated based on the merchandise subtotal before taxes, duties, shipping charges, discounts, gift cards, or any other fees, unless the website checkout settings state otherwise. If a discount code or promotion reduces the order total below the free shipping threshold, the order may no longer qualify for free shipping. Any qualifying free shipping offer will be shown during checkout where applicable.
Shipping rates, when applicable, are calculated at checkout based on destination, carrier options, package weight, order value, and available service levels. Customers should review the shipping cost before completing the order. Mayson Mills may update shipping methods, carriers, service levels, and shipping charges at any time. Any shipping rate shown at checkout at the time of purchase will apply to that order.
Once an order has shipped, the customer should receive a shipping confirmation email with tracking information, where available. Customers can track the progress of their order by clicking the tracking link in the shipping confirmation email. Tracking updates are provided by the carrier. In some cases, tracking may take time to activate after the label is created. If tracking does not update immediately, customers should allow additional time for the carrier to scan the package.
Delivery times are estimates only and are not guaranteed unless a specific guaranteed service is offered and confirmed at checkout. Delivery timelines may be affected by weather, customs clearance, carrier delays, incorrect addresses, high-volume product drops, or other circumstances outside the control of Mayson Mills. Mayson Mills is not responsible for delays caused by carriers, customs agencies, incorrect shipping information, failed delivery attempts, or events beyond reasonable control. However, we will make reasonable efforts to assist customers where possible.
Customers are responsible for providing complete and accurate shipping information at checkout. This includes name, street address, apartment or unit number, city, state or region, postal code, country, phone number, and email address where required. If an address is incorrect or incomplete, delivery may be delayed, returned to sender, or lost. If a package is returned because of an incorrect address, the customer may be responsible for additional shipping costs before the order can be reshipped.
For international orders, customs duties, import taxes, brokerage fees, VAT, or local charges may apply depending on the destination country. Unless clearly stated otherwise at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping cost. Mayson Mills cannot control customs processing times or local import charges. Customers should check with their local customs office for more information before placing an international order.
If a package is marked as delivered but the customer cannot locate it, the customer should first check with household members, neighbors, building management, mailrooms, and the carrier. Sometimes carriers mark packages as delivered before the final handoff is complete. Mayson Mills is not responsible for packages stolen after delivery or for delivery issues caused by an incorrect address. However, customers may contact us at email and we will review the situation and assist where reasonably possible.