SAN DIEGO · PORTUGAL
Effective Date: 13th July, 2026
Mayson Mills respects customer privacy. This Privacy Policy explains what personal information we collect, how we use it, how we share it, and the choices customers may have when using our website, joining our newsletter, contacting us, or placing an order.
This Privacy Policy applies to information collected through the Mayson Mills website, checkout, newsletter forms, customer support communications, analytics tools, and related online services.
We may collect personal information that customers provide directly, information collected automatically when using the website, and information received from service providers that support website operations, checkout, shipping, analytics, email marketing, fraud prevention, and customer support.
When a customer places an order, signs up for the newsletter, contacts support, creates an account, or submits a form, we may collect information such as name, email address, shipping address, billing address, phone number, order details, product preferences, sizing questions, customer service messages, and marketing preferences.
Payment details are processed through third-party payment providers. Mayson Mills does not store full credit card numbers or complete payment card information on the website. Payment providers may collect and process payment details, billing information, fraud prevention data, and transaction information according to their own terms and privacy policies.
When visitors use the website, certain information may be collected automatically, including IP address, browser type, device type, operating system, pages viewed, referring links, time spent on pages, approximate location, cookies, pixels, and usage data. This helps us maintain the website, understand traffic, improve the shopping experience, and protect against fraud.
Cookies, pixels, tags, and similar technologies may be used to support essential website functions, remember preferences, analyze traffic, understand customer behavior, support marketing campaigns, and improve website performance. Customers may be able to manage cookie settings through their browser or a cookie banner if enabled on the website.
We use personal information to process orders, accept payment, arrange shipping, provide order confirmations, send tracking updates, handle returns and exchanges, respond to questions, manage customer support, send marketing emails where permitted, improve products and website performance, prevent fraud, comply with legal obligations, and protect our rights.
If a visitor signs up for the newsletter or marketing updates, we may send emails about product drops, collections, offers, brand updates, sizing information, and related content. Customers may unsubscribe at any time using the unsubscribe link in the email or by contacting [insert customer support email].
We may share personal information with service providers that help operate the business, including website hosting providers, ecommerce platforms, payment processors, shipping carriers, email marketing providers, analytics providers, fraud prevention tools, customer service tools, professional advisors, and legal or regulatory authorities where required.
Service providers are authorized to use personal information only as needed to provide services to Mayson Mills, subject to their own contractual and legal responsibilities. Examples include processing payment, printing shipping labels, sending transactional emails, providing analytics, or supporting newsletter delivery.
We may use or disclose information if required to comply with law, respond to lawful requests, enforce our policies, protect the website, prevent fraud, resolve disputes, protect customers, or defend our rights, property, safety, or business interests.
If customers access the website from outside the country where Mayson Mills operates or where service providers are located, personal information may be transferred, stored, or processed in other countries. These countries may have privacy laws that differ from the customer’s location.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order records, customer service records, tax/accounting requirements, fraud prevention, legal compliance, dispute resolution, marketing preferences, and business operations. Retention periods may vary by data type and legal requirements.
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information. However, no website, internet transmission, payment system, or storage method can be guaranteed 100% secure. Customers should use strong passwords, protect account information, and contact us if they suspect unauthorized activity.
Customers may request to access, correct, update, or delete certain personal information where permitted by law. Customers may also unsubscribe from marketing emails at any time. Requests can be sent to [insert customer support email]. We may need to verify identity before completing certain requests.
Depending on location, customers in the European Economic Area or United Kingdom may have rights to access, correct, delete, restrict, object to processing, request portability of personal information, or withdraw consent where processing is based on consent. These rights may be subject to legal limits and verification requirements.
Depending on location and applicable law, customers may have rights to know, access, correct, delete, or limit certain uses of personal information. Mayson Mills will respond to applicable privacy requests as required by relevant law. Customers may contact [insert customer support email] to submit a request.
The website is not intended for children under 13, and we do not knowingly collect personal information from children. If we learn that personal information from a child has been collected, we will take steps to delete it where required.
The website may link to third-party websites or social platforms such as Instagram, TikTok, payment providers, shipping carriers, or other services. We are not responsible for the privacy practices, content, or security of third-party websites. Customers should review their privacy policies before using them.
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or privacy practices. The updated version will be posted on the website with a revised effective date.
For privacy questions or requests, please contact us at [insert customer support email].