SAN DIEGO · PORTUGAL
Effective Date: 13th July, 2026
We want every Mayson Mills customer to feel confident in the fit, quality, and finish of each garment. If a customer is not fully satisfied with an eligible purchase, the item may be returned or exchanged according to the policy below.
Eligible items may be returned for a refund or exchange within 30 days from the delivery date. To qualify, the returned item must be received in its original packaging and in unused, unworn, unwashed, undamaged, and resalable condition.
Returned items must include all original packaging, hangtags, labels, accessories, and any protective materials originally included with the product. Items showing signs of wear, washing, fragrance, stains, damage, alteration, or missing packaging may be refused or may not qualify for a full refund.
Mayson Mills offers free returns and exchanges worldwide for eligible items, using prepaid labels where available. The availability of prepaid labels may depend on the customer’s location and the carrier options supported by our return system. To start a return or exchange, customers should contact [insert customer support email] with the order number, item name, reason for return or exchange, and any relevant photos if the item is damaged or incorrect.
Customers may request an exchange for another available size, fit, color, or product, subject to inventory availability. If the requested exchange item is unavailable, Mayson Mills may offer a refund, store credit, or another suitable option depending on the customer’s preference and our current policy.
Once the returned item is received and inspected, approved refunds are processed within 3-5 business days. The refund will be credited back to the original payment method used for the purchase. Depending on the customer’s bank, card issuer, or payment provider, it may take additional time for funds to appear in the account.
If an order received free shipping because it met the free shipping threshold, and a return causes the final kept merchandise value to fall below that threshold, Mayson Mills may reserve the right to deduct original shipping costs from the refund where permitted. Promotional discounts, bundle offers, or limited-time offers may also affect refund calculations.
Certain items may be final sale or non-returnable, including gift cards, customized or altered garments, worn or washed items, damaged items not caused by Mayson Mills, and any product clearly marked as final sale at the time of purchase.
If a customer receives a damaged, defective, or incorrect item, they should contact [insert customer support email] as soon as possible with the order number, description of the issue, and clear photos. We will review the issue and provide next steps, which may include replacement, exchange, refund, or another appropriate solution.
Mayson Mills reserves the right to refuse returns, exchanges, or future orders where return activity appears excessive, fraudulent, abusive, or inconsistent with normal customer behavior. This may include repeated wear-and-return behavior, altered products, or false damage claims.