— contact

Reach Out

To Us.

We are here to assist you.

Get in Touch

Have a question about our collections, need help with sizing, or simply want to learn more about our process? Our team is here to assist you.

Contact Form

Customer Support

For inquiries regarding orders, shipping, or returns, please email us directly:

support@maysonmills.com

Press & Partnerships

For press inquiries or wholesale opportunities, please reach out to our team:

partners@maysonmills.com

Hours of Operation

Monday – Friday
9:00 AM – 5:00 PM PST

Frequently Asked Questions

product

We are proud to offer products which are created and manufactured in Portugal. All of our materials are sourced from the most renowned suppliers in Portugal. We partner with the finest craftspeople in the country who have roots developed throughout generations and are based in regions of Portugal known for their specific and exceptional expertise. Discover more about our artisans producing sustainable fabrics and constructing our timeless designs here.

You can purchase our products worldwide through our website. We offer a hassle-free shopping experience, with free shipping above US$300, free returns, and exchanges worldwide.

Returns and Exchanges

We offer free shipping on orders over $300. We also offer free returns and exchanges worldwide, online and hassle-free with pre-paid labels.

You can return your items for a full refund or exchange within 30 days from the delivery date. All returns need to be received in the original packaging and in an unused and resalable condition.

Once we receive your returned item, it takes 3–5 business days for your refund to be processed. The refund will be credited back to the original payment method used for the purchase. Please note that depending on your bank, it may take an additional few days for the funds to appear in your account.

Order

If you haven’t received your order confirmation email, your order may not have gone through successfully, the confirmation may have landed in your spam folder, or you might have submitted the wrong email address.

If you still have not received it, please email us at “insert email here” and we will look into this for you.

You can track the progress of your order by clicking on the ‘Track here’ link in your shipping confirmation email.